About Zendesk
Zendesk is one of the most widely used customer support platforms in the world, offering a flexible helpdesk, live chat, and CRM suite used by businesses ranging from fast-growing startups to large enterprise companies. It organizes customer interactions across email, chat, phone, and social channels into a unified ticketing system with powerful automation, routing, and reporting capabilities. While not built exclusively for ecommerce like Gorgias, Zendesk’s flexibility and extensive integration ecosystem make it a common choice for brands with complex support operations or those that sell across both B2C and B2B channels. For review platforms, Zendesk integration allows support agents to surface relevant review history and sentiment data within the context of an open ticket, enabling more informed and empathetic customer interactions.
Zendesk Integration with Reviewsy
Zendesk connects with Reviewsy to surface customer review history and sentiment data within the support ticket interface, giving agents the context they need to handle inquiries from customers who have previously left feedback through Reviewsy. When a ticket is opened in Zendesk, the customer’s Reviewsy profile including past reviews, ratings, and any feedback flagged for follow-up is surfaced alongside the standard ticket information, allowing agents to tailor their response based on known sentiment. Review submission events from Reviewsy can trigger automated ticket tags or routing rules within Zendesk, ensuring that customers who leave low ratings are directed to an appropriate handling queue without manual triage. This integration brings review intelligence into the support workflow rather than leaving it siloed within Reviewsy’s own platform.
Zendesk Integration Use Cases
Give support agents review context before they reply
Surface a customer’s Reviewsy review history within Zendesk tickets so agents can see past ratings and feedback before they respond to any inquiry.
Route low-rating customers to specialist queues
Trigger Zendesk ticket tags and routing rules automatically when Reviewsy receives a low-rated review submission, ensuring unhappy customers are handled by the right team promptly.
Close the loop on negative feedback through support
Use Zendesk macros triggered by Reviewsy low-rating events to send targeted recovery responses that directly address the issue a customer raised in their review.
Related Integrations
Explore other customer support integrations that surface review history and sentiment data within agent workflows.
